1. Who we are
Northsheep B.V., Radmakerstraat 6, 5375 CC Reek, The Netherlands. Director: L.L.P.M. Megens. Chamber of Commerce (KvK, Netherlands): 94272824. UK VAT: GB489013865. Email: paula@northsheep.com. Telephone: +44 20 3807 3272.
Your contract is with Northsheep B.V.
2. These terms
These terms apply to every order placed by a consumer through this site. Nothing in them affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
3. Our products
Images and descriptions are as accurate as we can make them. Natural variation in shape, colour, size, markings and hair length is a characteristic of hides and natural fibres, not a defect.
4. How the contract is formed
Product listings are an invitation to order, not a binding offer. The contract is formed when we expressly accept your order or dispatch the goods. An automatic order acknowledgement is not acceptance.
5. Price and VAT
All prices include VAT. We are registered for UK VAT, so there are no import charges or customs fees to pay on delivery. Any delivery charge is shown before you complete your order.
6. Delivery
Delivery in the UK usually takes 2 to 3 working days. See our Delivery page.
7. Payment
Payments are handled by Shopify Payments. The available payment methods are shown at checkout.
8. Retention of title
Goods remain our property until paid for in full.
9. Cancellation and returns
You have 30 days from delivery to tell us you want to cancel, and then 14 days to send the goods back. We pay for the return. See our Returns page for the details and the form.
10. Faulty or misdescribed goods
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, you may be entitled to a repair, replacement or refund. These rights are in addition to the cancellation right above.
Faults versus normal wear
Goods are faulty if something was already wrong when they arrived. For example:
- the leather tears or splits in normal use;
- hair or wool comes away in patches soon after delivery, without that spot being under particular strain;
- seams on joined pieces come apart;
- a smell does not fade after a few weeks;
- colour rubs off in normal use.
Normal wear, and the results of use, care or surroundings, are not faults. For example:
- worn, flattened or bald areas where the rug is under constant friction, such as under chair legs or where the same feet rest every day;
- felted wool where people sit or walk;
- some shedding in the first weeks;
- damage from washing, water, direct heat or sunlight, pets or stains;
- natural features such as scars, brand marks and colour variation that are shown in the photographs or described.
These examples do not limit your statutory rights; whether goods are faulty is judged case by case. If your goods are faulty, we pay for the return.
11. Our liability
We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for any matter where it would be unlawful to do so. Otherwise our liability is limited to the foreseeable loss arising from the contract.
12. Complaints
Email paula@northsheep.com with your order number. We respond within 14 days.
13. Governing law
These terms are governed by the law of England and Wales, and you may bring proceedings in the courts of your own country of residence within the UK. Your mandatory consumer rights are unaffected.