You have 30 days from delivery to tell us you want to return something, and then 14 days to send it back. Returns are free.
How it works
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Tell us within 30 days. The 30 days start on the day you receive your order (or the last item of it). You don't need to give a reason.
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Send it back within 14 days. Once you have told us, you have 14 days to send the goods back.
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Returns are free. We pay the return postage: register your return with the form on this page and we will arrange collection or send you a prepaid label.
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A different item? Return the first one free of charge for a refund and simply place a new order. The standard delivery rate applies; delivery is free from £75.
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Your refund. We refund everything you paid, including the standard delivery cost, within 14 days of hearing from you. We may wait until the goods are back with us or you have shown us that you sent them.
Your right to cancel
You can cancel your order within 30 days without giving a reason. The 30 days end 30 days after the day on which you, or someone you nominate other than the carrier, receive the last of the goods.
To cancel, tell us clearly that you wish to do so. The simplest way is the form on this page: when you use it, we confirm receipt by email straight away. You may also write to us at Northsheep B.V., Radmakerstraat 6, 5375 CC Reek, The Netherlands, email paula@northsheep.com or call +44 20 3807 3272. You may use the model cancellation form at the end of this page, but you do not have to.
To meet the deadline, it is enough to send your message before the 30 days are up.
Sending it back
Please send the goods back without undue delay and no later than 14 days after telling us you wish to cancel. Returns are free: register your return using the form on this page and we will arrange collection or send you a prepaid label.
Refunds
We will refund all payments received from you, including the standard delivery cost, without undue delay and no later than 14 days after the day we are told you wish to cancel.
We refund using the same means of payment you used, unless you agree otherwise, and you will not be charged any fee for the refund.
We may withhold the refund until we have received the goods back, or until you supply evidence of having sent them, whichever is earlier.
Exchanges
Would you prefer a different item? Return the first one free of charge (we refund it as usual) and simply place a new order in our shop. The standard delivery rate applies to the new order; delivery is free from £75.
If an item is faulty or not as described, we send you a replacement free of charge.
Condition
You are only liable for any reduction in the value of the goods caused by handling beyond what is necessary to establish their nature, characteristics and functioning. A hide may be unrolled, laid out and looked at: that is what the 30 days are for.
How to return
Please register the return first. We then email you a free return label, and you book the collection at a time that suits you.
